OMG !!!

Had a customer call in to work today and said to me.."It is Friday and I know how you kids operate".  This was AFTER she was told by me we would do anything to make her happy at this point.  He issue..her sales guy had car trouble and could not make it out..she was called by her sales guy and the girls in my office..a total of 6 times.  She proceeds to call in and yell about how she missed a DR. appointment for the appointment with us and we are a worthless company and why did we call her cell phone which doesn't work where she lives.  Well....ALL YOU GAVE US WAS YOUR CELL NUMBER !!  WE TRIED IN EARNEST TO NOTIFY YOU !!  You know...my point is that all companies have problems...we are human.  The measure of a company is not the problem you had but what was done to correct it.  I tried to make this woman happy..her sales guy had another guy lined up to go to her if she were to call back...we were going to get someone out to her and get her what she wanted.  STUFF HAPPENS PEOPLE !!  No reason to go calling people and yelling at them and calling them names because something beyond their controll happened.  Especially if it is not a person directly involved in the situation.  These people need a little peace and love in their life.  And OH,  How us "kids" operate...last I check lady...I was a grown woman and worked hard at my job and am dependable.  Hummm...Does she need to do a little research ???  I think so.  Oh well...I tried...Can't win 'em all.


Blessings to all...and may you all NOT be difficult if you find yourself in a similar situation.

Amanda